h789 Privacy Policy

h789 operates h789.plus, an online gaming platform offering Casino games, Live Casino tables, Bingo, and other entertainment products for players in Pakistan. For the purposes of this Privacy Policy, h789 is the data controller — meaning we are responsible for determining how and why your personal data is collected and processed.

When you register an account, make a deposit, claim a bonus or simply browse h789.plus, you are interacting with systems that may collect certain information about you. This policy covers all of those interactions clearly and in plain language, so you always know where you stand.

If you have any questions about anything in this document, our support team is available 24/7 and can be reached through the platform. We take privacy seriously — not as a box-ticking exercise, but because our players deserve to know exactly how their information is being used.

h789 collects personal data in two main ways — information you provide directly, and information gathered automatically when you use the platform. Here is a breakdown of both:

We only collect data that is genuinely necessary for operating the platform, processing your transactions and keeping your account secure. We do not collect more than we need, and we do not retain it longer than necessary — as covered in the Data Retention section below.

The data we collect serves specific, legitimate purposes. h789 does not use your personal information for anything that is not covered in this section. Here is how your data is used:

• Account management: Your name, email and mobile number are used to set up and maintain your h789 account, verify your identity and keep your account secure.
• Processing transactions: Financial data is used to process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Bonus and promotions eligibility: Usage data helps us verify that promotional offers are claimed fairly and that wagering requirements are being met correctly.
• Customer support: When you contact h789 support, we use your account and communication data to resolve your query as quickly as possible.
• Responsible gaming: Usage patterns and session data help us identify if a player may benefit from responsible gaming tools such as deposit limits or self-exclusion reminders.
• Platform security: Technical and usage data is used to detect suspicious activity, unauthorised access attempts, duplicate accounts and potential fraud.
• Marketing communications: If you have opted in to receive promotional emails or SMS notifications, we may send you information about new games, bonuses and platform updates. You can opt out at any time through your account settings.
• Legal and compliance obligations: Certain data must be retained to meet anti-money-laundering (AML) and know-your-customer (KYC) obligations.

h789 does not sell, rent or trade your personal data to any third party for their own commercial purposes. Full stop. Your data is shared only in the following limited circumstances, and only to the extent necessary:

• Payment processors: When you make a deposit or withdrawal, the necessary transaction data is shared with the relevant payment provider — JazzCash, Easypaisa, Raast or your bank. These providers process your payment under their own privacy policies and are bound by strict data handling obligations.
• Identity verification providers: To complete KYC checks, we may use third-party verification services. These services receive only the specific documents and data required to confirm your identity.
• Game software providers: Casino and Live Casino game providers may receive a unique player identifier (not your personal details) to manage game sessions and calculate RTP. No identifiable personal information is shared with game studios.
• Fraud prevention services: Technical and usage data may be shared with anti-fraud tools to protect our platform and all registered players from malicious activity.
• Legal requirements: We may disclose personal data when required by law or in response to a valid legal process. h789 will always seek to minimise the scope of any such disclosure.

All financial transactions on h789 are conducted in PKR (Pakistani Rupees). When you deposit or withdraw funds, the payment data involved — such as your JazzCash mobile number, Easypaisa account, Raast ID or bank account details — is handled with extra care.

h789 does not store your complete payment credentials on our own servers. Full card numbers, mobile wallet PINs and bank login details are processed directly by the respective payment gateway and are never visible to h789 staff. What h789 retains is a masked reference sufficient to match your transaction to your account.

• JazzCash and Easypaisa transactions are processed through their secure APIs. Your mobile wallet PIN is entered on the provider's own interface, not on h789.plus.
• Bank transfers are processed via standard banking channels. h789 retains only the amount, date and transaction reference for reconciliation purposes.
• If you raise a payment dispute or request a withdrawal reversal, we may need to share your transaction reference with the relevant payment provider to resolve the issue.

h789 applies a strict policy of matching withdrawals to the same payment method used for the most recent deposit. This protects you against unauthorised withdrawal requests and is a standard security measure across the industry.

h789.plus uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Cookies are small text files stored on your device when you visit h789.plus. They do not contain your passwords or payment details.

The types of cookies used on h789.plus include:

• Essential cookies: These are required for the site to function — they handle things like keeping you logged in during a session and remembering your language preference. You cannot disable these without affecting how the site works.
• Analytics cookies: These help us understand which pages are most popular, how long players spend on different sections of the site and where people tend to drop off. This data is aggregated and is not used to identify individual players.
• Functional cookies: These remember your preferences such as your last visited game category or your preferred deposit method, to make your next visit smoother.
• Marketing cookies: If you have consented, these cookies help us show you relevant promotional content on the h789 platform. You can withdraw consent at any time through your account settings.

You can manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies may prevent certain parts of h789.plus from working correctly.

h789 does not keep your data indefinitely. We retain personal information only for as long as it is needed for the purposes described in this policy, or as required by applicable legal and compliance obligations.

• Active account data is kept for the full duration that your account is open and active on the platform.
• Transaction records (deposits, withdrawals, bonus activity) are retained for a minimum of five years for AML and KYC compliance purposes, even after account closure.
• Support communications are retained for up to two years after the conversation is closed, so we can refer back to them if a related issue arises.
• Identity verification documents are retained for the period required under applicable KYC obligations, after which they are securely deleted.
• Marketing opt-in records are kept for as long as your consent remains active or until you withdraw it, whichever comes first.

When the retention period for any category of data expires, that data is securely deleted or anonymised so it can no longer be linked back to you.

Protecting your personal data is one of h789's core responsibilities. We use a combination of technical and organisational measures to keep your information safe from unauthorised access, loss or misuse:

• All data transmitted between your device and h789.plus is encrypted using industry-standard TLS (Transport Layer Security) protocols.
• Sensitive data at rest — including identity documents and financial references — is stored in encrypted form on secured servers.
• Access to personal data within the h789 organisation is restricted on a strict need-to-know basis. Staff who do not require access to your personal data for their role cannot view it.
• Our systems are monitored continuously for unusual activity. Any potential security incident triggers an immediate internal review.
• Passwords are stored using one-way hashing — h789 staff cannot see your actual password, only a hash of it.

As a registered player on h789.plus, you have meaningful rights over the personal data we hold about you. Here is what you can request at any time by contacting h789 support:

• Right to access: You can request a copy of the personal data h789 holds about your account. We will provide this in a clear, readable format.
• Right to correction: If any of your personal details are inaccurate or out of date, you can request that we correct them. Some changes (such as updating your registered name) may require identity verification.
• Right to deletion: You can request that h789 delete your personal data. Note that some data must be retained for legal and compliance reasons even after account closure, as explained in the Data Retention section.
• Right to restrict processing: In certain circumstances, you can ask h789 to stop actively processing your data while still retaining it — for example, if you dispute the accuracy of the data we hold.
• Right to withdraw marketing consent: If you previously opted in to marketing communications, you can withdraw that consent at any time through your account settings or by contacting support. Withdrawal does not affect the lawfulness of processing that occurred before you withdrew consent.

To exercise any of these rights, contact the h789 support team. We aim to respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing a request to ensure we are not disclosing or deleting data in response to a fraudulent request.

h789 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration on h789.plus requires players to confirm they are 18 or older, and age verification checks are conducted as part of the KYC process.

If h789 becomes aware that an account has been registered by or on behalf of a minor, that account will be closed immediately. Any funds associated with the account will be handled in accordance with our Terms and Conditions. Personal data collected in relation to the minor's account will be deleted as soon as reasonably possible, subject to any legal retention obligations.

If you believe a minor has registered on h789.plus, please contact our support team immediately so we can investigate and take appropriate action. Protecting under-18s from accessing online gaming is something we take very seriously at h789.

h789 may update this Privacy Policy from time to time to reflect changes in how we operate, changes to applicable legal requirements or improvements to our data handling practices. When we make material changes to this policy, we will notify registered players via a notice on the platform or by email to the address registered on your account.

The "Last updated" date at the top of this page always reflects when the most recent changes were made. We encourage you to review this policy periodically so you are always up to date on how your information is handled. Continued use of h789.plus after the effective date of any updated Privacy Policy constitutes your acceptance of the changes.

Minor updates — such as corrections to grammar or formatting that do not change the substance of the policy — may be made without specific notification. Only changes that affect your rights or how your data is used will be communicated directly.

If you have any questions, concerns or requests related to this Privacy Policy or the way h789 handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week and we will always respond to privacy-related queries with the seriousness they deserve.

You can reach us through the live chat feature available on h789.plus when logged into your account, or by emailing us at the address below. Please include your registered username and a brief description of your query so we can route it to the right team member and respond as quickly as possible.

We aim to acknowledge all privacy-related requests within 48 hours and resolve them fully within a reasonable timeframe. For complex data access or deletion requests, the process may take slightly longer, but we will keep you updated throughout.